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Rack Room Shoes - Racist employees!!!

I walked in the store and the employees were playing with there phones and would not acknowledge me. A white man walks in behind me and they greet him
1.0
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Warranty
#1043059
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I tried to return a pair of shoes that I bought a few days ago. I wore them for the first time and the back hurt my feet so badly that I had to leave work early to get them off. The store wouldn't give me a refund because I had worn them.... How on earth would anyone...
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Anonymous
Anonymous

We have bought 2 pairs of girls shoes here. A dress pair and sneakers. The dress shoes fell apart after wearing them twice. The sneakers ( sketchers) started getting holes in ...

1.0
Product
I didn't like
  • Return and exchange policy
#1036939
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Merchandise credit why do you call it a Credit?? The customer loss ,, the money by return the shoes !! company gain this is not a credit you just loss your money, need to say no return, instead of leading the customers with the so call merchandise credit card??? Also...
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2.7
Product
I didn't like
  • Merchandise cred cr you the compa the money wit no shoes
#1034138
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Nike Shoes Review

The little ole gray haired lady at boaz , alabama store was rude and hateful !!!!
1.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#994107
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1- Rack Room Shoes Customer Care --Original Message-- From: Date: 10/24/2016 11:17:57 AM To: eim_2254_5@goglobalresponse.com Subject: Returns & Exchanges The following contact request has been made: Reason for request: Returns & Exchanges Message: I have 2 girls ages...
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1.0
#992406
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Shoes Review

I bought a pair of heels on a Saturday and on Tuesday, after wearing them twice, a part on the heel was peeling off. I took them back and they said there was nothing they could do for me because they have been worn. They would not let me exchange them or return. The manager, if that's what you want to call her is Alex and she's very disrespectful. I will never go back there!!!
1.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
#973375
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Hello, I am very disappointed. I bought a pair of Low Rider black boots #354054 for $49.99 several months ago. I do not have the receipt or box anymore. I can no longer wear these boots. All of the material on the front of the boots has peeled off as though made of...
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#965552
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Rack Room Shoes Manager Review

A store manager cornered and confronted me because she believed I had made a complaint about her, I have no clue where she got that idea but I will never shop at Rack Room again.
#931713
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Rack Room Shoes Customer Care Review

I returned a pair of shoes which they recieved in the 16th of sep and here it is on the 30th and they still haven't posted the money back on my account!!
1.2
Details
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
#928602
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I have been a regular customer of Rack Room Shoes and I have been visiting your store at 3420 East FM 544 #780, Wylie, TX 75098. I am feeling so bad as this was one of the worst customer service that I have ever had my whole life. On 5/30/16 between 8:30pm-9:30PM i...
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Anonymous
Anonymous

I'm sorry you got rude customer service, but FYI- Employees are NOT there to clean up your messes. They are there to assist you when you need help, keep the floors stocked, an...

1.0
#856963
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