Been buying shoes there for whole family for years and tried to return an uncomfortable pair of shoes that were the 2nd pair that was the 1/2 off deal. Because they were very briefly worn I said I would gladly take store credit and purchase shoes for my son. They said...Read more
To whom it may concern: My name is Sahar AlSabah and I'm a member of the royal family in Kuwait. I visited the Vineland outlet store today with my 2 kids and I an very displeased with 1 of the employees there. My kids were trying on shoes and we left about 5 boxes next...Read more
Rack room shoes sent our three-year-old next-door to use the restroom, claiming that it was against policy for her to use theirs. First off, she's three years old, who in their right mind tells a three-year-old they can't use the restroom. second why would you send...Read more
Rack Room Shoes - Horrible customer service
I took my client who is handicapped to Hickory store on route 70..we had been before and it wasn't a pleasant experience but thought maybe this one particular woman was just having a bad day..I guess not .she has shoulder lengh hair maybe 50 or so drives a white suv and comes with a bad attitude. ..When I say crazy...this woman was CRAZY. will not be going to this location again.
Witnessed the store manager with excessive cleavage showing being rude to a lady customer after I had noticed her appearance earlier with a man that she was helping with shoes. She acted as if her and her associate were above being asked to answer a question that the...Read more
I ordered shoes from Rackroom on May 19th in store. The sales representative had to order the shoes that I wanted because they didn't have the size or color in store. They told me that it was 7-10 business days. I am yet to receive my shoes. The tracking doesn't work....Read more
Went there today with my wife to get her a new pair of work shoes. Two women working in the store. Neither were busy and neither greeted or asked if we need help. While my wife was looking for her shoes one employee followed her and watched her the whole time like she...Read more
Rack Room Shoes - Racist employees!!!
I walked in the store and the employees were playing with there phones and would not acknowledge me. A white man walks in behind me and they greet him
I tried to return a pair of shoes that I bought a few days ago. I wore them for the first time and the back hurt my feet so badly that I had to leave work early to get them off. The store wouldn't give me a refund because I had worn them.... How on earth would anyone...Read more
I didn't like
- Return and exchange policy
Merchandise credit why do you call it a Credit?? The customer loss ,, the money by return the shoes !! company gain this is not a credit you just loss your money, need to say no return, instead of leading the customers with the so call merchandise credit card??? Also...Read more
I didn't like
- Merchandise cred cr you the compa the money wit no shoes
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