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Rack Room Shoes - Great experience - 5 stars

Bought my kids all shoes for Xmas from Rackroom Shoes. Of course the one shoe that didn't fit was for the 50% off purchased item. Return was easy & online phone representative helped me reorder the correct size honoring the price I had previously paid because it was just an exchange. Thank you Rackroom Shoes. I am a happy customer!!
5.0
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#1451705
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To day October 23, 2018 I was at the Rack Room Shoe store in Millington Tn. I spent over a hundred dollars on shoes I ask the sales man if I could use the restroom. He would not let me use the Rest Room He stated that their restroom was for employees only. The restroom...
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Anonymous
Jonny

This review is based on petty feelings about not being provided a toilet.

Anonymous
Jonny

Them not letting you use a private restroom is not reason enough to post a bad review about them. Nobody not specifically selling hot food is required to provide a restroom. I...

I didn't like
  • Customer service
#1387393
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Rack Room Shoes - Completely discussed!!!!!!

I was in the Rehoboth Beach store in seaside on October 7 at 10:00 am. I asked the man who was working if he could help with a size “well” he was so obnoxious and rude we could hardly believe it. He made a face and gestured with his hands “LOOK HE SAID HERE TO HERE ARE THE SIZES IN THIS SHOE DO YOU SEE IT???? NO SO THAT MEANS WE DONT HAVE IT , ITS THAT SIMPLE” we were speechless and did consider leaving the store but did make the purchase and will never go back.
4.4
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Website
#1375532
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Rack Room Shoes - Will never order again.

I ordered two pairs of little boys boots a 5 & 10 and i received weeks late a size 6 boots and a women’s size 9 Nike slide. Not even close to my order. And all they said after i had to search for the number because it’s not on their website is to “return them then” and hung up on me.
#1371830
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I purchased a pair of shoes at the Roanoke, VA store. I wore them to work twice. The shoes hurt my feed tremendously and my husband i attempted to return the to the store today. We were told the were worn out on the tip and the heel...this after only wearing to work...
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#1351119
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Rack Room Shoes in Kissimmee, Florida - Overcharged wrong price on rack.

Went to buy my son and me shoes . well bought them walked out seein 110 dollars and by my calculations bogo 1/2 off should have been less. They charged.me 69.99 imstaed of 49.99 like the sign said. So went back in and viviana looked and qrong tag in that spot. Oh right so manager assistant mr ernie . wow what an a@@ hole. Refused for discount or anything so i returned everything and will not b back ever. Someone needs to fire ernie. Like now. Customer service mu a¤¤
1.0
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#1345605
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Rack Room Shoes in Austin, Texas - Rude to customers

So there are 2 women that work there associate and a assistant manager both didn’t know what they talking had a mean face when walking in I give them no stars , if they don’t like customer service why work there get the *** out no there’s a guy who work there he’s awesome I always look for him but never there when I come 2 ladies are trash pieces of ***
2.0
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#1337200
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1. I ordered a pair of size 6 shoes, and they sent size 8!! 2. The shoes were the wrong Color!! 3. I called to try to return them, and the rep hung up on me.!! 4. I emailed them and they said they would email me a shipping label so I could return. After 2 days they...
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Anonymous
Michelle C. Youkhana

First time customer with rack room shoes and need to return shoes that are too tight on my son. A return label was not sent with the shoes so I emailed customer service 3x req...

1.0
#1325886
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Rack Room Shoes - Missing packag

This is ridiculous I should have been made aware that my package would be sent back. There was no email or notice. I will never shop here again!!!!
1.0
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Website
#1320450
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Rack Room Shoes - Rack room sucks!!!!!

It’s has been 3 weeks since my order has been out for delivery and I have yet to receive this order! I tried to resolve this through rack room chat just to receive a rude response from a “customer service” agent! I think she needs more training because she sucked and didn’t resolve my issue! I will NEVER buy from here OR recommend them to anybody! Stay away!!
2.1
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#1319648
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