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I was in the Rehoboth Beach store in seaside on October 7 at 10:00 am. I asked the man who was working if he could help with a size “well” he was so obnoxious and rude we could hardly believe it. He made a face and gestured with his hands “LOOK HE SAID HERE TO HERE ARE...
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4.4
#1375532
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Rack Room Shoes - Will never order again.

I ordered two pairs of little boys boots a 5 & 10 and i received weeks late a size 6 boots and a women’s size 9 Nike slide. Not even close to my order. And all they said after i had to search for the number because it’s not on their website is to “return them then” and hung up on me.
#1371830
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I purchased a pair of shoes at the Roanoke, VA store. I wore them to work twice. The shoes hurt my feed tremendously and my husband i attempted to return the to the store today. We were told the were worn out on the tip and the heel...this after only wearing to work...
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#1351119
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Went to buy my son and me shoes . well bought them walked out seein 110 dollars and by my calculations bogo 1/2 off should have been less. They charged.me 69.99 imstaed of 49.99 like the sign said. So went back in and viviana looked and qrong tag in that spot. Oh right...
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1.0
#1345605
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Rack Room Shoes - Rude to customers

So there are 2 women that work there associate and a assistant manager both didn’t know what they talking had a mean face when walking in I give them no stars , if they don’t like customer service why work there get the *** out no there’s a guy who work there he’s awesome I always look for him but never there when I come 2 ladies are trash pieces of ***
2.0
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#1337200
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1. I ordered a pair of size 6 shoes, and they sent size 8!! 2. The shoes were the wrong Color!! 3. I called to try to return them, and the rep hung up on me.!! 4. I emailed them and they said they would email me a shipping label so I could return. After 2 days they...
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Anonymous
Michelle C. Youkhana

First time customer with rack room shoes and need to return shoes that are too tight on my son. A return label was not sent with the shoes so I emailed customer service 3x req...

1.0
#1325886
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Rack Room Shoes - Missing packag

This is ridiculous I should have been made aware that my package would be sent back. There was no email or notice. I will never shop here again!!!!
1.0
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#1320450
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Rack Room Shoes - Rack room sucks!!!!!

It’s has been 3 weeks since my order has been out for delivery and I have yet to receive this order! I tried to resolve this through rack room chat just to receive a rude response from a “customer service” agent! I think she needs more training because she sucked and didn’t resolve my issue! I will NEVER buy from here OR recommend them to anybody! Stay away!!
2.1
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#1319648
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Not only are the employees in the Granbury, TX store very rude, they are the same way in Weatherford TX as well. I went online and purchased a pair of Nike shoes and 6 pair of socks. I placed this order on 7/24. I paid an extra $13 for shipping to be here in 2 days, as...
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3.8
#1318068
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Rack Room Shoes - Bad people in the store

They dint give any gelp
1.5
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#1315952
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