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Rack Room Shoes - Great help

Had a question and she was very helpful
#1280663
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Rack Room Shoes - Online order *** sucks even when they order it in-store!

Rack Room Shoes - Online order *** sucks even when they order it in-store!
Rack Room Shoes - Online order *** sucks even when they order it in-store!
Trying to get a shoe before the wife birthday and they didn’t have my wife size in their store and one of the worker suggested for me to order it with no shipping fee. So I did and waited a full week and 1 day. And what they send me was a *** wrong different shoe!!!!
1.0
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Location
#1272197
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In store customer service is always great at my local store. Sales people are always pleasant and cheerful. They are very helpful, but don't hover over you. The sales are always good. The selection of shoes are always plentiful. However, they tell you to sign up and...
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4.5
I liked
  • Selection of shoes
I didn't like
  • Web site survey account experience
#1269525
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Rack Room Shoes - Credit card fraud

Unauthorized charges on my card
#1260680
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They had no shoes in my shoe sizes, No Shoes that Where Good Brands I liked and That are Popular, They had mens Shoes But now Womens Thats not fair, They have no half sizes, i dont Recommned going there ever. It was Yesterday This Happened. It wasn't very good service...
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#1250969
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Rack Room Shoes - Took two payments

I ordered 2 pair of shoes and rack room hit my bank account twice and they admitted that it was hit twice but my $50 dollars was never refunded to me so I payed a $100 for two shoes which should have been only$50 next purchase will be from shoe Carnival I’ve never had a problem with my orders with them highly pissed of buyers beware don’t order from online
2.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1234389
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In the store in Columbia, TN there was today a girl, black short curly hair. She was not attending me good. I wanted to buy two pairs of shoes but one needed to be order. When I show to her with my phone which shoes I wanted she took my phone away for me. I ask her if...
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#1219685
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I bought 4 pair of shoes and on one pair I was given two different sizes which the sales associate said she had checked for me because I had my children with me. Daughter put her shoes on and we left home. She said that her feet hurt. We then noticed she had two...
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Anonymous
Anon

I have never shopped at a Rack Room but any shoe store I have gone to has always checked the shoes before ringing them up to make sure the sizes were correct on both shoes. I ...

Anonymous
Kayla

Wow. Whatever Rack Room you went to definitely scammed you there. I would demand a refund for the mismatched pair considering that employee claimed to have checked them, but I...

2.7
#1194090
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This company is unwilling to satisfy their customers. If you need an online exchange, forget that happening without you losing money. The customer covers the return shipping fee as well. Exchanges are only allowed in their stores and guess what they don't send in your...
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1.2
#1180648
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Contact Rack Room Shoes

Mailing Address:
Rack Room Shoes
Phone:
(800) 306-9309
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Rack Room Shoes Products and Services

I bought $350 worth of shoes there for Christmas gifts for various people. The two pair of boots I tried to return were the buy one, get one free... I had bought six pair of boots, all the same brand, all the same deal. The manager told me that the two pair of boots...
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1.6
#1175126
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