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I purchased 3 pair of shoes on Jan 2, 2018 at the Enterprise Alabama store and paid 103.52 and to some people that may not be alot but it is to me. Unfortunatly I had to return 2 out of the 3 shoes because I wore one pair out of the store and that pair just so happened...
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Anonymous
JTTT

A policy is a policy, if you cannot understand a simple return policy with a buy one get one promotion, then you probably shouldn't be buying things anyways. You simply cannot...

Anonymous
Akk

lol don't be angry just because you're bad at math.

#1167896
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I have never saw a store manager like Steven who works in rackroomshoes citruspark,tampa,Fl. Store manager is very rude to customers and no respect to customers. As required shoe sizes are not avaliable in most of the models so asked the manager to help with other...
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1.0
#1165837
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Rack Room Shoes - Worst experience

I placed an order received the sneakers with pen marks on them. Didn’t send out another pair for over a week I needed them for Christmas. Horrible customer service rude supervisor.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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#1152591
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Will never shop there again. Ordered shoes was told they didn't get ordered. So i ordered again. Both orders went throuh and overdraft my account. When i tried to cancel they said call back in an hour. When i did they said it was to late it already went to a store. The...
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#1142072
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Rack Room Shoes - The website is down

I tired loading several times
#1138740
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I returned defective shoes and could not get my money back. I was issued a store credit. Tried to use the credit online but it can only be used in store. Nearest store is to far away. (will cost me more in tolls). waiting for supervisor to return my call and I don't...
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#1118922
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Rack Room Shoes - Poor customer service

If you need to make a return have your receipt because the Oates policy is t what they apply. I was treated very poorly by assistant store manager Lori located in the Springfield, VA mall location. Felt like the fact I was about to buy 4 more pair of boots/shoes didn't matter. Sadly I've shopped her often for my daughter and I and have never had an issue like this.
#1111837
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I was shopping for walking shoes yesterday at my local store (Mountain Home, AR). Two salespersons where behind the counter when a third one joined them briefly. I was not greeted when I went in nor later asked if they could help. I hunted for my own shoes. Found a...
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1.0
I didn't like
  • Employees very rude
#1107422
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So I've always wondered why I've never felt quite comfortable with Rack Rooms Shows. Recently I bought 4 pair of shoes from the mall and suddenly it was clear. Although I love the concept of bogo, when I looked closely at the shoes this time around, the shoes seems...
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Anonymous
Kayla

I'm actually an employee at Rack Room and have worked at a competitor such as Journey's and from what I have gathered over the years is that Rack Room gets their shoes from a ...

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#1098727
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Labor Day Monday at 6:00PM I went to Clarksburg Premium Outlet to return my shoes which has to be nonslip but I injured myself at work with those shoes. Manager who was blonde, white and chubby. While I was trying to explain that my unhappiness about the shoes that I...
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#1096467
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