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I tried to return a pair of shoes that I bought a few days ago. I wore them for the first time and the back hurt my feet so badly that I had to leave work early to get them off. The store wouldn't give me a refund because I had worn them.... How on earth would anyone...
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Anonymous
Anonymous

We have bought 2 pairs of girls shoes here. A dress pair and sneakers. The dress shoes fell apart after wearing them twice. The sneakers ( sketchers) started getting holes in ...

1.0
Product
I didn't like
  • Return and exchange policy
#1036939
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Merchandise credit why do you call it a Credit?? The customer loss ,, the money by return the shoes !! company gain this is not a credit you just loss your money, need to say no return, instead of leading the customers with the so call merchandise credit card??? Also...
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2.7
Product
I didn't like
  • Merchandise cred cr you the compa the money wit no shoes
#1034138
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1- Rack Room Shoes Customer Care --Original Message-- From: Date: 10/24/2016 11:17:57 AM To: eim_2254_5@goglobalresponse.com Subject: Returns & Exchanges The following contact request has been made: Reason for request: Returns & Exchanges Message: I have 2 girls ages...
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1.0
#992406
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Rack Room Shoes - Racist employees!!!

Rack Room Shoes
#1043059
1.0
Details
I walked in the store and the employees were playing with there phones and would not acknowledge me. A white man walks in behind me and they greet him
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Warranty

Nike Shoes Review

Rack Room Shoes
#994107
1.7
Details
The little ole gray haired lady at boaz , alabama store was rude and hateful !!!!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Value for money
Warranty
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Shoes Review

Rack Room Shoes
#973375
1.1
Details
I bought a pair of heels on a Saturday and on Tuesday, after wearing them twice, a part on the heel was peeling off. I took them back and they said there was nothing they could do for me because they have been worn. They would not let me exchange them or return. The manager, if that's what you want to call her is Alex and she's very disrespectful. I will never go back there!!!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Rack Room Shoes Manager Review

Rack Room Shoes
#931713
A store manager cornered and confronted me because she believed I had made a complaint about her, I have no clue where she got that idea but I will never shop at Rack Room again.
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Hello, I am very disappointed. I bought a pair of Low Rider black boots #354054 for $49.99 several months ago. I do not have the receipt or box anymore. I can no longer wear these boots. All of the material on the front of the boots has peeled off as though made of...
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#965552
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I have been a regular customer of Rack Room Shoes and I have been visiting your store at 3420 East FM 544 #780, Wylie, TX 75098. I am feeling so bad as this was one of the worst customer service that I have ever had my whole life. On 5/30/16 between 8:30pm-9:30PM i...
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Anonymous
Anonymous

I'm sorry you got rude customer service, but FYI- Employees are NOT there to clean up your messes. They are there to assist you when you need help, keep the floors stocked, an...

1.0
#856963
Reply to reviews
Rackroom shoes at sugarloaf mills in lawrenceville ga suck. They dont greet you they dont smile at you. They dont take the time to search for a size. They just say if its not thete we dont have it. Store is a mess. There was a manager tiffany i believe is her name. Not...
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2.0
#854791
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This company still practices slavery in San Antonio, Texas. If they could hit their staff, they would...If you are black or latino, your job is usually to clean bathroom, windows or call them masters! They hire the worst and least experience people to be managers. A...
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1.0
I didn't like
  • Managers in the store
#841006
Reply to reviews

I was there trying on shoes and I noticed a customer wanted to check out;so as he approached the register a manager was having a conversation on the phone. She had been on the phone at least 5 minutes and she was talking loud. So as the customer approached the...
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Anonymous
Anonymous

You never claimed it's a personal call. For all you know they could have been talking to their boss, another customer, or somebody like an electrician. I am all for calling ou...

3.0
I didn't like
  • Store manager
#818580
Reply to reviews
Worst Place to Work At!!!!! After management made several violations on handbook, no disciplinary action took place. After many complaints (several by customers and employees!!!) to corporate, nothing changed. Rack Room should really take into consideration what...
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1.7
#782131
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I was given a pair of boots and Ked's tennis shoes as a Christmas gift. They did not fit, and I thought they were cheap looking . I tried to return shoes with the receipt. I was told I needed the original debit card for a refund. This was a gift, so I would have...
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#761231
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