I was shopping for walking shoes yesterday at my local store (Mountain Home, AR). Two salespersons where behind the counter when a third one joined them briefly. I was not greeted when I went in nor later asked if they could help. I hunted for my own shoes. Found a...Read more
I didn't like
- Employees very rude
So I've always wondered why I've never felt quite comfortable with Rack Rooms Shows. Recently I bought 4 pair of shoes from the mall and suddenly it was clear. Although I love the concept of bogo, when I looked closely at the shoes this time around, the shoes seems...Read more
Labor Day Monday at 6:00PM I went to Clarksburg Premium Outlet to return my shoes which has to be nonslip but I injured myself at work with those shoes. Manager who was blonde, white and chubby. While I was trying to explain that my unhappiness about the shoes that I...Read more
Been buying shoes there for whole family for years and tried to return an uncomfortable pair of shoes that were the 2nd pair that was the 1/2 off deal. Because they were very briefly worn I said I would gladly take store credit and purchase shoes for my son. They said...Read more
To whom it may concern: My name is Sahar AlSabah and I'm a member of the royal family in Kuwait. I visited the Vineland outlet store today with my 2 kids and I an very displeased with 1 of the employees there. My kids were trying on shoes and we left about 5 boxes next...Read more
Rack room shoes sent our three-year-old next-door to use the restroom, claiming that it was against policy for her to use theirs. First off, she's three years old, who in their right mind tells a three-year-old they can't use the restroom. second why would you send...Read more
Rack Room Shoes - Horrible customer service
I took my client who is handicapped to Hickory store on route 70..we had been before and it wasn't a pleasant experience but thought maybe this one particular woman was just having a bad day..I guess not .she has shoulder lengh hair maybe 50 or so drives a white suv and comes with a bad attitude. ..When I say crazy...this woman was CRAZY. will not be going to this location again.
Witnessed the store manager with excessive cleavage showing being rude to a lady customer after I had noticed her appearance earlier with a man that she was helping with shoes. She acted as if her and her associate were above being asked to answer a question that the...Read more
I ordered shoes from Rackroom on May 19th in store. The sales representative had to order the shoes that I wanted because they didn't have the size or color in store. They told me that it was 7-10 business days. I am yet to receive my shoes. The tracking doesn't work....Read more
Went there today with my wife to get her a new pair of work shoes. Two women working in the store. Neither were busy and neither greeted or asked if we need help. While my wife was looking for her shoes one employee followed her and watched her the whole time like she...Read more
Do you have something to say about Rack Room Shoes? What happened? What can we help you with?