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1- Rack Room Shoes Customer Care --Original Message-- From: Date: 10/24/2016 11:17:57 AM To: eim_2254_5@goglobalresponse.com Subject: Returns & Exchanges The following contact request has been made: Reason for request: Returns & Exchanges Message: I have 2 girls ages...
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1.0
#992406
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Hello, I am very disappointed. I bought a pair of Low Rider black boots #354054 for $49.99 several months ago. I do not have the receipt or box anymore. I can no longer wear these boots. All of the material on the front of the boots has peeled off as though made of...
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#965552
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I have been a regular customer of Rack Room Shoes and I have been visiting your store at 3420 East FM 544 #780, Wylie, TX 75098. I am feeling so bad as this was one of the worst customer service that I have ever had my whole life. On 5/30/16 between 8:30pm-9:30PM i...
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Anonymous
Anonymous

I'm sorry you got rude customer service, but FYI- Employees are NOT there to clean up your messes. They are there to assist you when you need help, keep the floors stocked, an...

1.0
#856963
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Nike Shoes Review

Rack Room Shoes
#994107
1.7
Details
The little ole gray haired lady at boaz , alabama store was rude and hateful !!!!
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Advertised vs Delivered
Customer service
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Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
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Value for money
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Shoes Review

Rack Room Shoes
#973375
1.1
Details
I bought a pair of heels on a Saturday and on Tuesday, after wearing them twice, a part on the heel was peeling off. I took them back and they said there was nothing they could do for me because they have been worn. They would not let me exchange them or return. The manager, if that's what you want to call her is Alex and she's very disrespectful. I will never go back there!!!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Value for money
Warranty
Website

Rack Room Shoes Manager Review

Rack Room Shoes
#931713
A store manager cornered and confronted me because she believed I had made a complaint about her, I have no clue where she got that idea but I will never shop at Rack Room again.
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Rack Room Shoes Customer Care Review

Rack Room Shoes
#928602
1.2
Details
I returned a pair of shoes which they recieved in the 16th of sep and here it is on the 30th and they still haven't posted the money back on my account!!
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Rackroom shoes at sugarloaf mills in lawrenceville ga suck. They dont greet you they dont smile at you. They dont take the time to search for a size. They just say if its not thete we dont have it. Store is a mess. There was a manager tiffany i believe is her name. Not...
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2.0
#854791
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This company still practices slavery in San Antonio, Texas. If they could hit their staff, they would...If you are black or latino, your job is usually to clean bathroom, windows or call them masters! They hire the worst and least experience people to be managers. A...
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1.0
I didn't like
  • Managers in the store
#841006
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I was there trying on shoes and I noticed a customer wanted to check out;so as he approached the register a manager was having a conversation on the phone. She had been on the phone at least 5 minutes and she was talking loud. So as the customer approached the...
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Anonymous
Anonymous

You never claimed it's a personal call. For all you know they could have been talking to their boss, another customer, or somebody like an electrician. I am all for calling ou...

3.0
I didn't like
  • Store manager
#818580
Reply to reviews
Worst Place to Work At!!!!! After management made several violations on handbook, no disciplinary action took place. After many complaints (several by customers and employees!!!) to corporate, nothing changed. Rack Room should really take into consideration what...
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1.7
#782131
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I was given a pair of boots and Ked's tennis shoes as a Christmas gift. They did not fit, and I thought they were cheap looking . I tried to return shoes with the receipt. I was told I needed the original debit card for a refund. This was a gift, so I would have...
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#761231
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Avoid doing business with Rack Room Shoes. Their in-store associates were polite; however, their online "customer care specialist" (clearly a misnomer) are horrible. Under no circumstances "order" a pair of shoes from them. They will not deliver, be unable to...
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1.0
I didn't like
  • Customer care online is awful - product delivery is awful
#703488
Reply to reviews
Returned shoes doesn't fit my son but I found a coupon wanted to purchase additional shoes in the correct size it's an even exchange but I wanted to use coupon all he had to do was refund my card then resell me shoes then apply coupon (simply), but his racist *** told...
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I didn't like
  • Store manager
#595329
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