I purchased 3 pair of shoes on Jan 2, 2018 at the Enterprise Alabama store and paid 103.52 and to some people that may not be alot but it is to me. Unfortunatly I had to return 2 out of the 3 shoes because I wore one pair out of the store and that pair just so happened...Read more
I have never saw a store manager like Steven who works in rackroomshoes citruspark,tampa,Fl. Store manager is very rude to customers and no respect to customers. As required shoe sizes are not avaliable in most of the models so asked the manager to help with other...Read more
Rack Room Shoes - Worst experience
I placed an order received the sneakers with pen marks on them. Didn’t send out another pair for over a week I needed them for Christmas. Horrible customer service rude supervisor.
Will never shop there again. Ordered shoes was told they didn't get ordered. So i ordered again. Both orders went throuh and overdraft my account. When i tried to cancel they said call back in an hour. When i did they said it was to late it already went to a store. The...Read more
Rack Room Shoes - The website is down
I tired loading several times
I returned defective shoes and could not get my money back. I was issued a store credit. Tried to use the credit online but it can only be used in store. Nearest store is to far away. (will cost me more in tolls). waiting for supervisor to return my call and I don't...Read more
Rack Room Shoes - Poor customer service
If you need to make a return have your receipt because the Oates policy is t what they apply. I was treated very poorly by assistant store manager Lori located in the Springfield, VA mall location. Felt like the fact I was about to buy 4 more pair of boots/shoes didn't matter. Sadly I've shopped her often for my daughter and I and have never had an issue like this.
I was shopping for walking shoes yesterday at my local store (Mountain Home, AR). Two salespersons where behind the counter when a third one joined them briefly. I was not greeted when I went in nor later asked if they could help. I hunted for my own shoes. Found a...Read more
I didn't like
- Employees very rude
So I've always wondered why I've never felt quite comfortable with Rack Rooms Shows. Recently I bought 4 pair of shoes from the mall and suddenly it was clear. Although I love the concept of bogo, when I looked closely at the shoes this time around, the shoes seems...Read more
Labor Day Monday at 6:00PM I went to Clarksburg Premium Outlet to return my shoes which has to be nonslip but I injured myself at work with those shoes. Manager who was blonde, white and chubby. While I was trying to explain that my unhappiness about the shoes that I...Read more
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