filters
state:
Show
city:
Show
product:
Show
I was shopping for walking shoes yesterday at my local store (Mountain Home, AR). Two salespersons where behind the counter when a third one joined them briefly. I was not greeted when I went in nor later asked if they could help. I hunted for my own shoes. Found a...
Read more
1.0
I didn't like
  • Employees very rude
#1107422
Reply to reviews
So I've always wondered why I've never felt quite comfortable with Rack Rooms Shows. Recently I bought 4 pair of shoes from the mall and suddenly it was clear. Although I love the concept of bogo, when I looked closely at the shoes this time around, the shoes seems...
Read more
Product
#1098727
Reply to reviews
Labor Day Monday at 6:00PM I went to Clarksburg Premium Outlet to return my shoes which has to be nonslip but I injured myself at work with those shoes. Manager who was blonde, white and chubby. While I was trying to explain that my unhappiness about the shoes that I...
Read more
#1096467
Reply to reviews

Rack Room Shoes - Poor customer service

Rack Room Shoes
#1111837
If you need to make a return have your receipt because the Oates policy is t what they apply. I was treated very poorly by assistant store manager Lori located in the Springfield, VA mall location. Felt like the fact I was about to buy 4 more pair of boots/shoes didn't matter. Sadly I've shopped her often for my daughter and I and have never had an issue like this.
Comment
Show

Rack Room Shoes - No public restroom

Rack Room Shoes
#1076083
Rack room shoes sent our three-year-old next-door to use the restroom, claiming that it was against policy for her to use theirs. First off, she's three years old, who in their right mind tells a three-year-old they can't use the restroom. second why would you send your customers to the business next-door to use the restroom when we are spending money in your store not theirs.
Comment
Show

Rack Room Shoes - Horrible customer service

Rack Room Shoes
#1065088
I took my client who is handicapped to Hickory store on route 70..we had been before and it wasn't a pleasant experience but thought maybe this one particular woman was just having a bad day..I guess not .she has shoulder lengh hair maybe 50 or so drives a white suv and comes with a bad attitude. ..When I say crazy...this woman was CRAZY. will not be going to this location again.
Comment
Show

Rack Room Shoes - Racist employees!!!

Rack Room Shoes
#1043059
1.0
Details
I walked in the store and the employees were playing with there phones and would not acknowledge me. A white man walks in behind me and they greet him
Comment
Show
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Warranty
Been buying shoes there for whole family for years and tried to return an uncomfortable pair of shoes that were the 2nd pair that was the 1/2 off deal. Because they were very briefly worn I said I would gladly take store credit and purchase shoes for my son. They said...
Read more
3.4
#1092905
Reply to reviews
To whom it may concern: My name is Sahar AlSabah and I'm a member of the royal family in Kuwait. I visited the Vineland outlet store today with my 2 kids and I an very displeased with 1 of the employees there. My kids were trying on shoes and we left about 5 boxes next...
Read more
s.alsabah84_50
s.alsabah84_50

ZERO STAR for customer service and staff. Will never go there again. Makes you wonder why it's always empty....

3.5
#1078092
Reply to reviews
Witnessed the store manager with excessive cleavage showing being rude to a lady customer after I had noticed her appearance earlier with a man that she was helping with shoes. She acted as if her and her associate were above being asked to answer a question that the...
Read more
1.0
#1062979
Reply to reviews
I ordered shoes from Rackroom on May 19th in store. The sales representative had to order the shoes that I wanted because they didn't have the size or color in store. They told me that it was 7-10 business days. I am yet to receive my shoes. The tracking doesn't work....
Read more
1.3
#1058818
Reply to reviews
Went there today with my wife to get her a new pair of work shoes. Two women working in the store. Neither were busy and neither greeted or asked if we need help. While my wife was looking for her shoes one employee followed her and watched her the whole time like she...
Read more
3.1
I liked
  • Shoes
#1046708
Reply to reviews
I tried to return a pair of shoes that I bought a few days ago. I wore them for the first time and the back hurt my feet so badly that I had to leave work early to get them off. The store wouldn't give me a refund because I had worn them.... How on earth would anyone...
Read more
Anonymous
Anonymous

We have bought 2 pairs of girls shoes here. A dress pair and sneakers. The dress shoes fell apart after wearing them twice. The sneakers ( sketchers) started getting holes in ...

1.0
Product
I didn't like
  • Return and exchange policy
#1036939
Reply to reviews
Merchandise credit why do you call it a Credit?? The customer loss ,, the money by return the shoes !! company gain this is not a credit you just loss your money, need to say no return, instead of leading the customers with the so call merchandise credit card??? Also...
Read more
2.7
Product
I didn't like
  • Merchandise cred cr you the compa the money wit no shoes
#1034138
Reply to reviews